Seminars for hotel and food&bevarage industry

LCEducational recognizing that Cyprus bases a large part of its economy on tourism, which has resulted in plenty of jobs in the sector, has decided to strengthen the area of Seminars for the Hotel and Food Industry.

Our policy for the creation of these seminars is based on the fact that consulting services should combine specific professional work with which our trainers will transfer technological services and know-how to customers through close teamwork with our clients, meaning the executives and the staff of the company.

The aim is to provide high quality, cost effective services and flexible customization to each customer’s needs.

LCEducational co-trainers are highly trained scientists and / or academics, certified trainers in different areas.

Many of the trainings offered are approved and co-funded by the HRDA. As a modern and flexible educational organization, it can serve the needs of every business, organization, or other body in order to upgrade the skills, knowledge and qualifications of human resources as well as businesses and organizations themselves.

LCEducational, aiming at creating remarkable executives in the tourism industry, introduces in its educational assets a series of Seminars which include the following sections.

Departments of middle and higher management

- Hospitality security for duty managers
- Positive psychology at work
- Developing leadership skills and enhancing team spirit
- Effective ways to manage "Special Customers"
- Labor Relations Seminar "LEGISLATION AND REGULATIONS"

Housekeeping department

- Basic educational housekeeping plan
- Customer Service Seminar in the Housekeeping Sections
- Emotionally Loaded Customer Service Seminar
- Communication & Behavior Seminar
- Addressing Obstructions, Complaints and Difficult Clients Seminar
- Collaboration of other parts and parts of the housekeeping Seminar
- Intensive Russian and English Language Learning for Hotel Employees

Kitchen departments

- Basic Educational Program
- Menu preparation seminar (Buffet and A La Carte)
- Communication and Behavior Seminar
- Right service and complaints handling Seminar
- Basic principles of oenology Seminar
- Intensive Russian and English Language Learning for Hotel Employees
- Collaboration of Kitchen and other parts
- Menu costing

Restaurant departments

- Basic Educational Program
- Customer Service at Restaurant Sections Seminar
- Emotionally Loaded Customer Service Seminar
- Communication and Behavior Seminar
- Right Service and Complaint Handling Seminar
- Hotel Sales Techniques Seminar
- Basic Principles of Oenology Seminar
- Intensive Russian and English Language Learning for Hotel Employees

Reception departments

- Hospitality Basic Educational Program
- Customer service Seminar
- Emotionally Loaded Customer Service Seminar
- Communication & Behavior Seminar
- Facing Obstructions, Complaints & Difficult Customers Seminar
- Principles of Successful Appearance Seminar
- Sales Techniques in Reservation Department Seminar
- Cooperation of reception departments & other departments Seminar
- Intensive Russian and English Language Learning for Hotel Employees
- Effective ways to manage "Special Customers" (third age, people with disabilities, etc.)

Maintenance departments

- Ways to save energy
- Collaboration and ways of communicating with other departments

Health and safety

- Food Safety and Hygiene
- Safety and Management of cleaning materials
- Risk Assessment
- Safety at work
- HACCP and OSHAS systems

Quality and safety systems and certifications

- ISO 9001/2015
- ISO 14001/2015
- HEALTH AND SAFETY OSHAS 18001/2007
- FOOD SAFETY MNGMNT 22000/2005
- HACCP